Pricing — Your Technology Adviser

How it works

Getting started with Your Technology Adviser is a two-step process. First, your Technology Audit and Onboarding — a personal visit to your home that gets everything set up properly. Then your ongoing membership, which keeps everything running, protected and supported from that point forward. The audit is required for every membership — it's how we ensure everything is configured correctly before we start managing it.

1Technology Audit and Onboarding

Your Technology Audit

A personal visit to your home — typically two to three hours. We assess your current setup, configure everything properly, and make sure every device is secure, backed up and working as it should.

^$500

One time · your first month of membership included

Personal visit to your home — we come to you
Full security assessment and device setup
All devices enrolled and configured
Streaming TV, video calls, banking and apps set up and working
Passwords reviewed and secured across all accounts
Email client configured on PC and phone
OneDrive and iCloud backup verified
Printed summary left with you on departure

Book your Technology Audit

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2Ongoing Membership

Your Membership

From the day of your audit, your technology is professionally managed, monitored and supported — quietly, continuously, in the background.

^$130/mo

Billed annually ($1,560/year) · save $360 vs monthly

Two devices included (PC or Mac + iPhone typical)
Two hours personal support per month
Continuous security monitoring and threat filtering
Automatic OS and software updates
Daily PC and cloud backup
Monthly plain-English health report
Family liaison account included
Scam guarantee — up to 5 hours recovery assistance

Get started

Prefer no lock-in? Monthly billing is available at $160 per month. You can cancel anytime with 30 days notice. Annual billing saves you $360 per year and is how most members choose to pay.

Save $360/year with annual billing

Optional extras

Add-ons and overage

Most members find the standard membership covers everything they need. For those who want more, three straightforward options are available.

Add-on	What's included	Price	Billed
Managed email address For members who want a professionally managed email address.	A dedicated email address under your own name (e.g. margaret@chapmanfamily.com.au or @yourtechnologyadviser.com.au). Includes Exchange Online Protection gateway filtering, independent email backup, and full email management in your account dashboard. Your existing Gmail or Hotmail continues to forward — nothing is lost.	$15/month	Monthly, with membership
Additional device Each device beyond the 2 included.	Full management, monitoring, security and backup — everything included devices receive. Suitable for a second computer, an iPad used as a primary device, or a spouse or partner's device in the same household.	$10/device/month	Monthly, with membership
Additional support time When the included 2 hours are exceeded.	Billed when monthly support allowance is exceeded. Charged in 15-minute increments ($22.50 minimum per overage block). Your technician will always confirm before continuing once your included time is reached. Invoiced monthly.	$90/hour	Invoiced monthly if applicable
Ad hoc support For non-members needing one-off help.	Remote or in-person support for people not on a membership. No ongoing commitment required. Billed in 30-minute blocks. Minimum 1 hour. In-person visits subject to travel zone availability.	$120/hour	Per session

Complete inclusion list

Everything that's included

Security

Cloudflare Gateway DNS threat filtering — all devices
Windows Defender AV — centrally managed
BitLocker encryption — Windows PCs
FileVault encryption — Macs
Multi-factor authentication — all accounts
Password manager — all devices (Bitwarden)
iPhone MDM security policies — via Mosyle
Automatic OS and software updates — all devices
Scam guarantee — up to 5 hours recovery assistance

Device management

Windows Entra ID Joined — corporate-level management
Mac MDM via Mosyle — Apple native framework
iPhone MDM via Mosyle — security and compliance
Automatic patching — OS and all major software
Hardware health monitoring — disk, CPU, RAM
Remote access via Splashtop — Windows and Mac
Remote locate, lock and wipe — all enrolled devices

Backup and recovery

Full PC and Mac image backup — daily, to cloud
Bare-metal restore — full machine or individual files
Anti-ransomware protection on backups
OneDrive file sync — Desktop, Documents, Pictures
iCloud backup — verified and monitored
3-2-1 backup standard — met automatically

Support and service

Two hours personal support per month
Phone, remote session and chat support
Available Monday to Saturday, 8am–6pm
Proactive outreach — we contact you when needed
Monthly plain-English health report
Family liaison account — nominated family contact
Technology Audit and Onboarding visit included in setup fee

Not included in standard membership

Managed email address (available as $15/month add-on)
Devices beyond 2 included ($10/device/month)
Support time beyond 2 hours per month ($90/hour)
Hardware repairs — we can advise and refer
Internet service or NBN — provided by your carrier

Fair use

How support hours work

What counts against your 2-hour allowance

Customer-initiated support calls and remote sessions
Technician time spent resolving a reported issue
Training and how-to assistance you request
Time is tracked in 15-minute increments from first contact
Allowance resets on the 1st of each month
You are notified proactively when 90 minutes have been used

What does NOT count against your allowance

Proactive monitoring alerts handled by your technician
Automated patching, updates and maintenance tasks
Backup monitoring and health checks
Security alerts investigated proactively by our team
Monthly health report preparation and delivery
Your Technology Audit and Onboarding visit

The principle is simple: if you called us, it counts. If we noticed it first and fixed it before you knew, it doesn't. This aligns our incentives with yours — we are rewarded for being proactive, and your allowance is reserved for the moments when you genuinely need us.

Common questions

Frequently asked questions

Do I have to sign a long-term contract?

No. If you choose monthly billing, you can cancel at any time with 30 days notice. Annual billing is paid upfront and is not refundable, but there is no ongoing obligation beyond the year. Most members choose annual billing for the savings.

Is the Technology Audit compulsory?

Yes. The Technology Audit and Onboarding is required as the first step of every membership. It's how we make sure everything is configured correctly, all devices are enrolled, and we understand your setup fully before we start managing it. It also covers your first month of membership.

Do I need to change my email address?

No. Your existing Gmail, Hotmail or any other email address stays exactly as it is. If you'd like a managed email address under your own name, that's available as an optional add-on at $15 per month — and if you take it, your old address continues to forward so nothing is lost.

What devices are covered?

Your membership covers two devices — typically a Windows PC or Mac and an iPhone. Additional devices are available for $10 per month each. We support Windows PCs, Macs, iPhones, iPads and Android phones. Management capabilities vary by device type — we confirm everything during your Technology Audit.

What happens if my computer breaks down?

If it's a software issue, we'll fix it remotely. If it's a hardware failure, we can't repair hardware remotely — but because your data is fully backed up with Acronis, nothing is lost. We can assist you with sourcing a replacement and restore everything to your new machine. Hardware repair referrals are available to trusted local technicians.

Can I buy this as a gift for a parent?

Absolutely — and many of our members are purchased by adult children for parents. You can pay for the membership and the Technology Audit, nominate yourself as the family liaison contact, and receive the monthly health reports. Contact us and we'll walk you through the gifting process.

What is the scam guarantee exactly?

If you are targeted by an online scam while you are a member, we will spend up to five hours of our time — at no additional charge — helping you report it to the Australian Cyber Security Centre and Scamwatch, contacting your bank or relevant financial institutions, and working through the recovery process with you. This is not financial compensation for any loss — it's our commitment to stand beside you if something happens.

Will you be able to see my personal files and emails?

We manage your technology — we don't access your personal information. Our monitoring tools show us device health, security status and backup status. We can access your screen during a support session with your permission, which is how remote support works. We never browse your files, read your emails or access your accounts without your explicit instruction.

How do I get support when I need it?

Call us on 0403 081 225 or email hello@yourtechnologyadviser.com.au. Monday to Saturday, 8am to 6pm. A real person answers — there are no automated menus, no call centres, no hold music. Two hours of support time is included each month at no additional charge.

Is GST included in the prices shown?

Yes. All prices shown — $500 for the Technology Audit and Onboarding, $130 per month annual, $160 per month monthly, and all add-on prices — are inclusive of GST.

Straightforward, transparent pricing